International Return Policy
Read the E-Gura international return policy for eligible countries, return windows, item conditions, and refund timelines.
E-Gura Store serves customers in Kigali and across Rwanda with online shopping, mobile money checkout, category browsing, and customer support for product orders.
International returns at E-Gura
- Products can be returned within 14 days from delivery for eligible international orders.
- Items must be unused, in original packaging, and include all accessories or documentation.
- Refunds are issued to the original payment method after inspection and approval of returned items.
- Customers should contact support before shipping a return so we can provide the approved return process.
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